This allowed us to report a much higher ROI within the business. The plan included:
• Campaign hierarchy – how relevance fits across
the CRM plan for the year, working around
existing BAU activity.
• Measures of success – objectives and
recommended measurement elements.
• Detailed set-up - campaign structure, content
outline, data selections, timing, offers.
• Detailed testing strategy recommendations.
Overlaying greater relevance onto the existing CRM Marketing plan would require baby steps to ensure any changes and developments do not damage fiscal performance in the short term but would grow customer value in the long term.